Suzieth Tayoto Tolentino

Conducted detailed content screening and evaluation by reviewing user uploads and flagging platform policy violations. Enforced strict safety guidelines, user appeal reviews, regulatory alignment, and intellectual property protection. Managed emergency incident escalations and maintained systematic documentation for audit and policy compliance.

• content moderation
• policy enforcement
• regulatory compliance
• incident escalation
• documentation
• safety guidelines

Handled inbound customer inquiries, order processing, returns, and complaints resolution with high satisfaction rates. Drove additional value through targeted upselling while providing comprehensive product and service guidance.

• customer service
• order processing
• conflict resolution
• upselling
• customer satisfaction

Generated sales leads via telemarketing and conducted live and Zoom presentations for prospective buyers. Guided clients through the end-to-end sales cycle from initial reservation to final bank financing approval. Consistently met monthly sales quotas, managed showroom operations, and organized promotional booth setups.

• lead generation
• sales presentations
• real estate sales
• client management
• telemarketing
• showroom operations

Promoted life and health insurance solutions while acquiring new members through financial literacy workshops. Conducted outreach and education on insurance products to target audiences.

• financial marketing
• insurance products
• financial literacy
• member acquisition
• workshops

Managed daily counter operations, cash balancing, inventory replenishment, and customer inquiries with high precision across multiple food service and retail organizations.

• cash handling
• inventory management
• point of sale
• customer service
• cash reconciliation